Class-action lawsuit filed against Sony for a7 III shutter problems


 
 
A new class-action lawsuit was filed in New York against Sony for a7 III camera shutter problems that bricked the camera and/or caused expensive repairs:

"According to the complaint, the a7iii, a mirrorless camera is “smaller, lighter, and more durable than its (digital single-lens reflex camera) DSLR counterpart, which contributes to its higher cost.” However, the plaintiff averred that the a7iii has “mechanical problems with the shutter (that) have rendered the cameras unusable (to purchasers) provided they do not pay over $500 for repair to an authorized service center.”

In particular, issues with the a7iii’s shutter include that while its life expectancy is 200,000 actuations, “numerous users report shutter failures … between 10,000 and 50,000 for most of the users who experienced this.” The plaintiff claimed that shutter failures often occur outside of the one-year warranty, purportedly causing purchasers to pay $500-$650 for shutter repairs or replacements in addition to the $2,000 it cost to purchase the camera in the first place. Moreover, according to the plaintiff, the shutter failures occur in a predictable way: “(p)rior to shutter failure, users report hearing an atypical shutter sound, followed by the screen turning black and displaying the following message: ‘Camera Error. Turn off then on.’” However, the plaintiff contended that these steps often do not resolve the problem and removing and reinserting the battery is also futile."

The plaintiff is represented by Sheehan & Associates P.C.

Source: Lawstreetmedia, via Diyphotography

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