Sony promises fix to clicking sound when recording video with the NEX-5N

By PR admin | Published: September 23, 2011

Several users have reported a clicking sound coming out of the new Sony NEX-5N during video recording (see above clip). It seems that Sony has acknowledged the problem and is promising a "performance improvement". Here is a quote from Sony support site:

Thank you for your support of Sony products.

We have received reports of a "clicking" sound which may be heard in the audio playback of movies recorded by the NEX-5N camera. This phenomenon occurs if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording. The video is unaffected by this sound.

In accordance with Sony's policy of continuous product improvement, an adjustment has been developed to reduce the clicking sound resulting from sudden motion during movie recording.

Sony will offer this performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product. Please call 888-868-7392 to arrange for this improvement.

Via Engadget

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  3. “Sony: Video recording will be a necessity in dSLRs”
  4. Capture One can now import movies, digitalback with video recording coming next?
  5. Sony to offer firmware update v1.03 for A65 and A77, lubrication for NEX-5N

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4 Comments

  1. Renato M.
    Posted September 23, 2011 at 11:47 pm | Permalink

    so this means I’ll have to send my camera to them?

  2. grumps
    Posted September 24, 2011 at 3:18 am | Permalink

    “In accordance with Sony’s policy of continuous product improvement, an adjustment has been developed to reduce the clicking sound resulting from sudden motion during movie recording.”

    So Sony’s policy of product improvement is to REDUCE the Clicking noise and not FIX the Clicking noise. Now that’s very interesting, I almost regret buying one now!

  3. Erwin
    Posted September 24, 2011 at 10:26 pm | Permalink

    Is that possible to to fix via firmware update ?

  4. fred
    Posted September 25, 2011 at 6:22 pm | Permalink

    Sony call this an “improvement” instead of a “repair” to avoid liability.

    Slime.